On August 31, 2023 the complainant ordered momos through Zomato and paid ₹133.25 via G-Pay.
When she contacted the restaurant, they informed her that the delivery agent had collected the order.
She attempted to reach out to the delivery agent through the website, but received no response.
The same day, she emailed a complaint to Zomato and was informed to wait 72 hours for a response.
After receiving no response from Zomato, she sent a legal notice to Zomato on September 13, 2023 and eventually moved the consumer forum.
On August 31, 2023 the complainant ordered momos through Zomato and paid ₹133.25 via G-Pay. Later, she received a notification stating her order had been delivered. However, she claimed that she did not receive the order.
When she contacted the restaurant, they informed her that the delivery agent had collected the order. She attempted to reach out to the delivery agent through the website, but received no response. The same day, she emailed a complaint to Zomato and was informed to wait 72 hours for a response.
After receiving no response from Zomato, she sent a legal notice to Zomato on September 13, 2023 and eventually moved the consumer forum.
