The Bangalore Urban II Additional District Consumer Disputes Redressal Commission also asked the e-commerce platform to pay an amount of ₹10,000 as compensation and litigation costs to 80-year-old Purnachandra Thoudam for the mental agony caused to him.
The Commission President Vijaykumar P Pawale and Members V Anuradha and Renukadevi Deshpande rejected Flipkart’s contention that it was merely an intermediary between the customer and seller.
“We are of the considered view that it cannot [be] contended by the OP No.
1 that simply it is intermediary and so OP No.1 is not at all liable for any deficiency of services caused to the complainant,” the Consumer Court said.
The Bangalore Urban II Additional District Consumer Disputes Redressal Commission also asked the e-commerce platform to pay an amount of ₹10,000 as compensation and litigation costs to 80-year-old Purnachandra Thoudam for the mental agony caused to him.
The Commission President Vijaykumar P Pawale and Members V Anuradha and Renukadevi Deshpande rejected Flipkart’s contention that it was merely an intermediary between the customer and seller.
“We are of the considered view that it cannot [be] contended by the OP No. 1 that simply it is intermediary and so OP No.1 is not at all liable for any deficiency of services caused to the complainant,” the Consumer Court said.
