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Technology / Thu, 06 Jun 2024 The Verge

Hairline cracks on iPhone and Apple Watch no longer covered under warranty

Bad news if you spot a tiny crack on your iPhone or Apple Watch display. They’re no longer covered under Apple’s standard warranty, according to a 9to5Mac report. Citing unnamed sources, the 9to5Mac report says Apple is now advising Apple Stores and Apple Authorized Service Providers to treat all hairline cracks as accidental damage. Outside of warranty, iPhone screen repairs range from $129 for the iPhone SE and older models to $379 for an iPhone 15 Pro Max. For the Apple Watch, Apple’s repair estimate site doesn’t specifically break down screen repairs, categorizing it under “other damage.” Those costs can range from $249 to $800, depending on the model.

Bad news if you spot a tiny crack on your iPhone or Apple Watch display. They’re no longer covered under Apple’s standard warranty, according to a 9to5Mac report.

Technically, the standard one-year warranty has never covered “cosmetic damage” such as scratches, dents, and broken plastic on ports unless you could prove that it was defective materials or workmanship from Apple. However, single hairline cracks — as in, a crack that doesn’t spiderweb or have an obvious point of impact — have historically been considered screen defects. As such, repairs could be covered for free. (Though, in reality, your mileage may have varied depending on which Apple Store or repair shop you went to.)

Citing unnamed sources, the 9to5Mac report says Apple is now advising Apple Stores and Apple Authorized Service Providers to treat all hairline cracks as accidental damage. That, in turn, would require customers to pay for repairs. So far, that change purportedly only impacts Apple Watches and iPhones, with iPads and Macs remaining unaffected. The Verge reached out to Apple to confirm these details but did not immediately receive a response.

Outside of warranty, iPhone screen repairs range from $129 for the iPhone SE and older models to $379 for an iPhone 15 Pro Max. With Apple Care Plus, that price drops to $29 for all models. For the Apple Watch, Apple’s repair estimate site doesn’t specifically break down screen repairs, categorizing it under “other damage.” Those costs can range from $249 to $800, depending on the model. That cost drops to $69 to $79 with Apple Care Plus.

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